I think he was saying that he provided both a shipping and a billing address but, out of fear they would ship to his billing address, opened a ticket 20 minutes after placing his order to confirm they were shipping to his shipping address and not his billing address. Pangolin confirmed they would ship to the shipping address. Tracking number is provided by Pangolin upon shipment which showed the package was going to the billing address instead of the shipping address.

I've had this problem before with large and small retailers, especially when the shipping/billing are in the same state or even zip code (my billing address is only 3 miles from my shipping address and something like 5 miles from my office haha).