Didn't login for a long time. Now looks like they just deleted by account without any notification.
> Our support ticket queue is full. Please, come back in few hours.
They can't be serious.
If that "long time" was more than 6 months, then you cannot retrieve your account. It was also mentioned in their terms that they do not send notifications about that. I believe they should, but we can't do anything since they stated it there and by making an account, that means you agree. My account was deleted as well, fortunately I already got my coins before it happened.
9. Account and history records
We guarantee to display your detailed history of operations for last 3 months. All operations with age above 3 months can be archived and converted to consolidated records. We do not store activity records or any account data including transactions, history records and any wallet balances in case account was not accessed for more than 6 months. Please, note - we do not send any notification if you do not access your account for mentioned period of time prior of data deletion. We do not welcome consider an account spam multiple account registrations made by one customer. If we found such customer in registering multiple accounts - we reserve our right to delete all his accounts without compensation of possible balances. We do not send any notifications prior account deactivation because of expiration. Deactivated accounts including any existing wallet balances can not be restored. We reserve our right to ban any account suspected in fraud activity like attempts of fraud trading, deposits using 51% fork attack, ss ethereum token or any other type of attack attempts. No warning, explanation or any balance funds compensation in case of ban.
So they closing peoples' accounts for inactivity without sending out warnings e-mails and seizing their assets?