Thank you for at least answering.

As long as withdrawals and support are not your #1 priority your behavior is consistent with a scam not a legitimate company trying to build the trust its supposed business model relies on.

Even if your intentions are to be honest if you do not focus on building trust in your honesty and abilities you will fail.
You claim it's a "bitcoin daemon issue" which is complete nonsense since you still accept deposits. Judging by that answer and the fact the issue is not fixed there are only two possibilities for what's going on, complete incompetence or complete dishonesty. Either way you lose the trust you rely on.

There is nothing you can say to change that situation, simply promptly fix the issue or manually repay complainants and you may slowly regain some trust.
If you manually pay out a smart thing to do is kindly ask complainants to publicly acknowledge the resolution.