Dear OneHash, I would like to return to the question of financial rates, which occupied a sufficient volume of rates on the site and brought people joy, 6 months have passed since they were lost, to the players' questions you answered that your team is preparing a new update on them, really your team for this time could not do it? Inform the players how things are.
It's easier for you to contact them again through their website's support. OP hasn't been online for few days so we may not know on how long he's going to be offline here in the forum.
I've tried out their support and they have been responsive, wait until several minutes and you'll receive their reply.