I'm working in hotel and I had many issues about KYC constantly. But rules are rules, we can't do anything but complete it.
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Oh yes. Verification is a very tiring process. I would even say that it requires some experience.  Only after several verifications on different exchanges, I've learned how to pass them on the first try
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It's great that you learned how to pass on the first try. I still have some problems, just now I am waiting answer from HF. I hope this attempt will be successful.