We conducted a research of client departments at various top exchanges, it turned out that this should be approached as efficiently as possible. The reputation and attraction of new customers depends on the speed and quality of assistance from exchange to user.
A lot of complaints customers of exchanges Hitbtc is due to lack of organization they lost a large number of clients and temporarily earned a bad reputation.
We will treat this part of our service as innovative as possible, we will use learning algorithms like in neurals networks, being connected to a sufficiently large network with controlled interaction, such algorithms together will be able to perform quite complex tasks in supporting users and predicting various events.