I need help. I lost my phone. How do I access my HITBTC account. The account had 2 FA activated. I cant find the QR back up code but i do have the key.. I have also changed from droid to iphone. Has this happened to anyone?
Instead of asking here, ask to the right place - Hitbtc support!
If you have your initial code backed up somewhere, you could enter in in any device and retrieve your 2FA.
Otherwise, the standard procedure in this case is photo+video verification and you will need to prepare an ID + Utility bill + Video of yourself saying you've lost your phone and need a 2FA reset.