I need help. I lost my phone. How do I access my HITBTC account. The account had 2 FA activated. I cant find the QR back up code but i do have the key.. I have also changed from droid to iphone. Has this happened to anyone?
I had once formatted my phone completely and had not taken any backup of the 2FA code. This didn't happen to me on HitBTC but on some other exchange.
The only solution that helped me was to contact the support of the exchange and tell them the problem. I had to undergo some personal verification stuff after which I got access to my account.
Try to contact the customer support of HitBTC and tell them that you want to reset your 2FA.