So you're saying that the person who operates the blackarrow account does not have the name "Willie Carson"?
I was sitting next to him yesterday, definitely not a "willie" or a "Carson". There HQ is not in the Uk either, its in shenzen. the UK office is intended for customer service, and software development.
Where in Shenzhen so we can verify and name please in case this goes downhill. Transparency is paramount at this stage.