For what it's worth, I reached out to Phinneaus regarding the two people he was helping who had an order for $147k and $20k. He won't tell me their names on here, which is fine. He said he has no support ticket numbers to reference and he said he'd forward my PM to them so they can respond to me. It's only been about 24 hours now so it's still possible they can contact me but so far nobody has.

I want to help these people but I have received zero information and our trouble ticket system is pretty much up to date. I've not seen any tickets that are close to the situation that Phinneaus's friends are in.