Another day goes by having submitted all of the info requested in a timely manner and still no deposit.
Kraken blames my bank - of which 3 different call centre people and one person physically in front of me in the bank have assured me that the transfer has passed through the intermediatary and into Kraken's bank.
I'm not buying Kraken's response - I transfer bigger sums from my bank that I send all around the world all the time and it is always fine.
Pissed off is an understatement at the moment.
I'd be pissed off too and it's frustrating for us as well, but we're not blaming your bank for anything. If the funds passed to our bank, they haven't been passed to our account yet. We got the information we requested from you yesterday and have forwarded that to our bank so they can search.
One thing I noticed from the information you sent is that it looks like you didn't send the deposit in EUR. We highly recommend converting to EUR before depositing. While non EUR deposits will get converted to EUR, this conversion step just creates the possibility for delays and routing problems. I suspect the conversion was being done at the intermediary bank, and that may be why it was held up there. I know that this is hindsight that doesn't help in the moment, but it's still worth mentioning. This point about conversion is mentioned in our FAQ, but I think it should be made more prominent, say on the deposit page.
Even if the conversion held it up, you should have it by now and we'll do everything we can to resolve the issue.