I had no problem contacting support and getting access to a deactivated c-cex account a few months ago, I hope this has not changed.
I dont think they will shut down in the near term and their support ticket still seems to function, at least for account reactivations... although it may take a few days as they just delisted more coins on Jan 21 so there may be a lot of tickets in the queue.
Yes, for now you would just leave the SVC in the wallet until we get redistribution underway and get listed on a decentralized exchange.
I did not succeed, I did not even contact them or unlock the account. After I find many complaints to this exchange, I give up from any attempt to enable my acc there. As I remember I just had SVC there, I think 3000 or 5000 from the bounty but I also gave up on it.
You are now giving denomination only and it is not enough to waste my time with the fraudulent exchange.
It was 3000 so youll get 30,000 SVC when we start redistribution.
All I will need from you at that time will be your EOS public address or EOS account name, I can create an account for you if you dont already have one.
So you don't need to do anything with the exchange.