I strongly advice everyone not to use Spectrocoin exchange , because if you make a mistake they will do everything not to give your money back .
I can not relate to your claimings. I always had an awesome experience using Spectrocoin support and they were always very helpfull.
But maybe that is because i contacted the helpdesk myself instead of letting "a friend" screaming and shouting like a 5 year old on some forum somewhere....