Hello "Ronnie",
Nice of you to finally show up!
You must have not read my post. I will repeat, just for you: I am a dual citizen currently TRAVELING THE WORLD. I provided scambet with TWO sets of Passports to prove that, and was still denied by winnings.
I have now had two news outlets reach out to me and will proceed with full stories and interviews about what has happened here, as well as doing my own press release thru my own company (look it up, you have all my information). I will further direct them to 4 people who have so far reached out to me via DM and will cover their costs to do the same.
Cheers, should be a fun 2019 for scambet, I'll make sure of it.
@youngamericandream - Apologies that my response was a little bit delayed, I wanted to be sure of the facts before responding.
I've spoken to our security teams and they have confirmed that you were unable to provide documents to prove residence in a non-restricted territory, and unless this can be provided our stance will not change despite your promise of a negative PR campaign. We can't allow players to bypass our restrictions then back down when threatened, otherwise we would have a swathe of players from the UK and US doing the same.
Thanks,
Ronnie @ CloudbetApology accepted, tho not the apology i'm looking for. Your statement is false. Your team REJECTED my Russian documents using me "providing my US documents FIRST as grounds for rejection". I'll be glad to provide my Russian documentation again so you can release my funds. I have my Russian passport and Russian bank statement readily available. I said I didn't have a light bill, but you accept bank statements as proof of residence - and I do have that.
And if you think providing information about your practices is NEGATIVE PR, perhaps it's time to reflect.
Message from your team:
"Hey there americandream,
Our security have gotten back to me regarding the Russian documents.
Unfortunately since the first documents you provided to us are from the US, the account will remain closed once your documents have been verified.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Matthew
Cloudbet support team"
I was also advised by the same individual that if my account should be closed, I will be able to withdraw the funds:
https://imgur.com/a/5CA02B8