Hey Ronnie,
Can you provide the player with the logs that show the evidence he was Using VPN
I know for a fact he is in France and traveling abroad.
Thanks
@AGD815 - No problem, I'll pass on the request to our support teams for them to contact the account owner with an update.
Also, if they paid you your money but blocked your account afterwards basically saying "you played here long enough and here is your money but don't comeback because of jurisdiction problems" that would have been fine as well. However keeping your money and than telling you not to make a scene or they will call the cops on you literally means "we do not want to be a casino anymore please let everyone know we are scamming people".
@raven7886 - As I mentioned a few times above, when we discover a player has deliberately bypassed our systems to create an account from a restricted territory then we allow them to withdraw their initial deposit before closing the account. The player above has already withdrawn much more than they have deposited at Cloudbet in total, so they are actually 'up' on us despite being caught out recently.
Thanks,
Ronnie @ CloudbetNow you're slandering me "Ronnie"? I didn't get "caught out" by anyone. This is a crystal clear sham by you to defraud me of my winnings while falling back on your TOS as a crutch. You are not in the business of counting other peoples money. Whether I'm up or down - doesn't matter. What matters is that you cherry pick winners and defraud them of their winnings, and that will be well known going forward.
Here's my message to your support trying to resolve this in a civil manner:
"After talking with support and seeing as how you do not allow US based players, here are documents showing that I am also a citizen and resident of Russia. But really i am currently traveling all over the world.
I do not have a utility bill for my Russian address, but can provide you the full address if you need it. I dont have any other documentation, and honestly none is required in Russia, so it's hard to come by.
Hoping for a fast resolution to this problem, as it is tennis season and as you can tell it is my sport."