You don't need to make a statement; I know what I'm talking about as this is literally the same setup that I've been using for a very long time.
I have too. And glitches happen. Depending on how they automated it, there are quite a few scenarii that can explain a non working automatic renewal. Happened to me once or twice in the last couple years.
Is there no option to renew monthly or biweekly? This would potentially solve their problem and make everything a bit more secure.
Receiving private keys over plain text isn't something I'd risk... Although no one seems to have lost out from this glitch and it was quite quickly resolved for ChipMixer. Their chips also seem to have run out at the moment.
@lauda, as an FYI most of us have posted in the Ann thread so anything posted will likely be replied to fairly quickly but I don't have any issues with you posting in here personally if that's what you want to do...