Beetj2007, this is a most disappointing response from MakeBTC. I'll choose to believe in two fairy tales for now, you get made right as well as the premise of Mr. MakeBTC trying to help people. To me they go hand in hand.
In any business, mistakes and accidents happen. They are ultimately human endeavors. The true tell is how they are handled when they happen. The best businesses handle them with honor. And I still want to believe MakeBTC is honorable. We'll see.