UPDATESOn February 5th, they replied to me on Whatsapp - "I appreciate that we are happy to let you withdraw the funds as the the secondary more in depth investigation with evo has confirmed negative, but we require a non US phone number and address please" (Screenshot
https://imgur.com/a/Rfrg5NA )
Today February 6th.
Hi Ginalli,
We have concluded our investigation, and based on new information from our gaming provider, have made a decision to reopen your account. Your withdrawal requests have now been processed.
I can understand your frustration with the delay, but with this type of investigation its necessary to be diligent to ensure a safe and fair gaming environment for all of our players.
We have disabled the games that allowed these exploits until further notice.
Thanks,
Ronnie @ Cloudbet
Sourse:
https://www.askgamblers.com/casino-complaints/cloudbet-casino-problem-withdrawing-38-btcI haven't withdrawn the funds yet and haven't logged in to my account yet. But looks like my case getting resolved! Once I will withdraw the fund. I will write an update!
Now, since they delayed with my funds, I lost $17000 because Bitcoin's value is down since January 14th.