Fuckers appeared to have scammed me too..
I deposited BTC and sold for USD, Attempted a wire transfer on Jan 25, my funds have been held up more than a week. My account is "fully verified"

Screenshots of my account
https://imgur.com/a/t2LiFe1

Sent them a support ticket and they gave me some bullshit response about not being able to send email to me

Deposit tx