Reading through this thread, it appears to me a few things..
The admin is not good at customer service at all, almost seemed afraid of public speaking, not sure why they didn't find at least one trustworthy person who could help them out a wee tiny bit with such an important part of a business...
I pictured them trying to swim against the current, without a paddle, the way they handled website advancement/tech and customer queries.
If this was someone who bought FS from a previous owner, this new owner definitely bit off more than they could chew..
I am not sure how everyone didn't already jump ship to FaucetHub (although I can only speak as a user of FH, but from what I see FaucetHun is pretty good to FO) though it's apparent that many people did. I only knew about 'cryptobara' due to the recent a-ds tweet and got curious.
Perhaps embarrassment and obvious loss of the market caused them to just ignore everything and curl up in the corner... And how easy it is to pull an exit scam with crypto, their reputation isn't even ruined personally, they can just make a new account no one would ever know they were really "FaucetSystem".. they were so afraid of public speaking anyways so I doubt online rep matters to them.
*Strictly my opinion which is not based on fact and is strictly accusatory.. But I'm just being brutally honest based on what I've seen based on reviews and this thread...