I certainly wouldn't say it's entirely hands off, because of the subjective contingencies lying within the rules as you have pointed out. To me, it certainly seems more decentralized than the old system, but I agree there is progress to be made.

TEC, do you believe the system would be better without the option for these judgement calls from staff (Or DT)? Genuinely curious to hear your thoughts, and anyone else on this. It's difficult to delegate responsibility in a decentralized manner without ruining whatever that responsibility is there to maintain.