Documents, 2FA, and Email Verification. ONLY ME can do that. And ONLY ME can know that. That is the only thing as a ownership would be needed I guess. I hope they will respond ASAP and not drag and delay this again. Because its been a month and 5 days to be exact of waiting. Im sure if its in you in my place or situation, you will be frustrated and stressed too. I had been patient enough. I just hope Ronnie will just end this and send me my funds. And lets move on and be happy. Because I sent all documents already. Thank you.
Albert
As I wrote a few times in the topic and I am writing again. As the email from cloudbet was fake, the same they can consider your information sent is fake.
Figure out how to sign a message from the deposit addresses. What wallet have you used? Blockchain.com? If yes take out your priv keys (i don't know if blockchain.com still supports signing a message from their platform), add them in a electrum wallet and sign a message.