He has tried to withdraw over 330 BTC since 2nd January 2019 so 40 days ago and there is still no resolution because Cloudbet are trying to manufacture excuses to keep hold of crypto that belongs to the user.
If the image is real, player withdrew 50
BTC the same day their 52
BTC was rejected, day before 40
BTC and 54
BTC on Dec. 29. So why would they allowed player to withdraw 144
BTC and then reject other withdrawals? Makes no sense.