Complaints Process
14.5 We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint or dispute with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.
"You are not allowed to complain in bitcointalk about us delaying payment for 8+ weeks because you agreed to our recently changed Terms and Conditions"
"We can delay your withdrawal as long as we want for whatever reason we want"