Good day all,
This message is an update regarding the complaint from Swofty. We have been following the conversations on the forums and we are aware that his case is causing concern in the community, not least about the length of time its taken for us to comment.
Please rest assured that we havent been ignoring the issue. We take all customer complaints seriously - regardless of the financial amount involved - and do our best to ensure a speedy resolution.
Please understand that we have no desire to stonewall - but there is no value in updates without any new information and we are not able to comment publicly on specific details regarding this case.
Yes, just keep man's bitcoin indefinitely - while you can trade on markets with it or whatever.
That's called a crime.