i see no reason why should the community respect whoever that is decision , we also don't know for sure if whether you have already settled the issue with them and are certain about their decision that will be to your side, it's strange that they did not reach out to the player for any evidence, seems to me that they will only use the information provided by you ?

it's also strange that you are also licensed under E-Gambling Montenegro yet you decide to pass this issue to "Curaçao Egaming" , so why not  E-Gambling Montenegro or any other 3rd party for that matter?


another concern i have is that you never you mentioned anything about the player "cheating" whatsoever, so the main concern seems to be the suspected "fraudulent activity"  related to his initial deposit, why did this problem only took place when he tried to cash-out and not after the deposit? assuming the player have lost, would you still undergo such investigations? hmmm !

another strange thing is the player was able to withdraw 50 BTC on 31th dec but you rejected another deposit of 52BTC on the same day. you even accepted his previous withdrawal on the 30th of dec of 41btc , so what happened ? you ran out of coins?

i am not directly accusing you for anything YET, i am simply thinking out loud here, and you are not giving us any answers , i am not buying the excuse of you not answering simply because the investigation is still going on.