Please rest assured that we havent been ignoring the issue.
Can Cloudbet confirm this:
Bazinga442 - There have been several people from different territories contacting us via different channels to claim ownership of the account, with varying degrees of evidence provided. That's about as detailed as I can be without disclosing private information about the account in question unfortunately.
How many of them have access to account?In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.
I don't see anyone complaining that Cloudbet withholds their 330BTC except Albert. How's that possible?Empty words
Empty words
More empty words
Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make. We encourage the player to reach out to them directly to present his case.
Why player has to reach Curacao Egaming to get his money? Empty words
More empty words
Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make. We encourage the player to reach out to them directly to present his case.
Cloudbet have been serving customers honestly and reliably since 2013, and although player complaints do arise from time to time, we have always had a steadfast commitment to resolving them fairly and quickly. Sometimes however, thorough investigations are necessary to ensure that we can guarantee a safe and enjoyable gaming experience for all of our players.
This can sometimes take time, and we thank you for your patience and understanding.
Who are you trying to convince here Ronnie? Yourself or us? Players have to complain on random forums to get their money back. Recent example https://bitcointalk.org/index.php?topic=5105084.0 where Cloudbet tried to steal money from player under false excuse that player cheated in roulette. This can sometimes take time, and we thank you for your patience and understanding.
After scam accusation all games mysteriously become legit and player got his money.