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- They've refused to answer legitimate questions on askgamblers and the bitcointalk community, but rather are making ambiguous statements.
Right; the way that they've handled this is absurd. They could have asked some senior members here for help, many of which are definitely both smarter and faster than their fraud team. Either the case would: 1) Still remained unresolved because of actual issues (which we still have no idea what they allegedly are), but we'd at least know what they are; 2) Be already resolved for quite some time.
Is cloubet.com a scam casino? My answer is YES.
They've been getting away with it for many years and its a pity it has come to this for people to realize what they really are.
I believe that if this "3rd party" does not resolve this ASAP and not within "it might take some time" time-frame, that it warrants removing all positive ratings on CloudBet as well as posting warnings on other sites (e.g. Askgamblers).
The very very least that they could have done is
inform this community as to what exactly is creating the issue, which they have failed to do so. Therefore, it is evident that they absolutely do not care about the community.
Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make. We encourage the player to reach out to them directly to present his case.
This is also wrong; the player should not need to do this. The player should stick to Bitcointalk and AskGamblers as we can publicly see what is going on in both places.