Now that OP has proven that it is the owner of account, this:
In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.
has become a big lie, how Cloudbet fraud team is taking more than 1 month to verify who is the account owner, if OP only took less than 24 hours to prove that it is the owner of the account?