I do appreciate your response but the tone seems so much different then the last email reminding me of the obvious, "crypto transactions are designed to be irreversible", and a helpful, " file a police report" as if anyone should be concerned that their account was compromised/hacked with so much as a knowledge of an email? and 2FA enabled and bypassed?

Please understand, I didn't write 500+ words because I'm sore over $100. If someone was able to access my account on Kraken, which is 2FA enabled, and has been since 2015, (and still IS per my last login) without having access to my 2FA, there's much bigger issues here that would need to be discussed.

As far as providing you any more information about my ticket, I'd rather not, as I've now publicly outed this incident, if you'd like to provide ANY theories on how this could have happened with the security measures I've already discussed in place. I'd be more than willing to be helpful and converse with you about them privately.

As my original post was simply a warning to not use 2FA only with Kraken, I would like to thank you as you've seemed to solidify that by now recommending Master Key and GSL for use with Kraken, along with 2FA.

My recommendation is you make those mandatory. Soon.