Was there an issue with your location when you deposited 129 BTC?
If not, why is there 2 months later suddenly an issue with your location?
Did you move meanwhile?
Perhaps he is/was using a VPN and they didn't know about his location until he provided his documents?
If they did not check his location when he deposited 129 BTC, his location is also irrelevant when he withdraw?
That's what terms and conditions are for.