Happy to hear you've been able to make contact with the CEO.  Truly wish you luck with your withdrawal as well as everyone else waiting for their withdrawals.

At this point who knows what is really going on at MtGox.  When writing that the CEO is MIA, the reference was to Mark Karpeles being 'publicly' quiet during a period of crisis at his company.  In this regard I am not the only one wondering where he is.  It's good to know he has at least responded to one customer.

That being said
What is taking place now is a classic bank run. MtGox already gained a bad reputation due to the inability for customers to receive timely transactions of both deposits and withdrawals of fiat currency, most notably US dollars.  This situation has been made worse with transactional delays hitting bitcoins as well.  So we now have a situation where no one with more than a bitcoin has access to their funds.  As this is the case it behooves Karpeles, or another non-anonymous figure to provide clarity of what is going on, whether its due to technical failure, investigations, etc.  Simply releasing statements signed by MtGox Support just don't cut it and are reminiscent of failing companies. 

I realize their may be investigations going on that limit what the company can state, but the silence is becoming deafening.