- The account holder is NOT the person that he/she states it is, nor are they in the location they state.
This matters why exactly? You've said it yourself, if they're from a restricted country then you return the balance. The user has proven that the originating addresses are owned by them, and that is sufficient. Here we have it, yet another delay. Just send them their money to the addresses where it came from and ban/delete them permanently. This takes very little time.
I suggested
the same in the scam accusations topic. It's time to take prompt action instead of all these drama. They have already taken enough time.
By the way cloudbet, I left a question for you there too. I hope you address it.
Archived for reference.