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It may seem arrogant but it's not unprofessional or lazy.
Binance has as strict policy of silence or non-communication during the application process.
Direct promotion, marketing or suspicious community activities in direction to Binance staff will violate the quite period and lead to disqualification.
Would be my profesionall understanding of tip 8-11
This is Binance's more official post about listings:
https://medium.com/binanceexchange/binance-official-stance-on-listings-partnerships-8dc95480ab97
You've quoted CZ's personal post and you've quoted it out of context. He explains what they focus on, lists up points that might help and also what would cause rejection or even blacklisting. The quoted part for example starts with "Please don't: (...) " and it ends with a good explanation:
"We dont reject applications outright (unless you get on our blacklist). Your project may improve over time. Even if we dont list it now, we may list it later. So, continue working on your project, not on persuading us."
You might call it arrogant and unprofessional. I would call it straightforward and helpful. And, besides semantics, they wouldn't be that successful if they were unprofessional.
But, let's end this discussion here. There is also a Binance-Thread...