Hello!
Your transaction has been finally processed. We really appreciate your patience and very sorry for inconvenience. This was an extraordinary case for us and we will do our best to fix this in future.
Your previous transaction was made more than a year ago. Since that our database has been updated several times so your transaction was not saved. On top of that your previous winnings came from free tickets of the referral program which is not active anymore. That's why it took a while to find your funds.
Thank you for your understanding. Please delete your "scam" article from steemit, we would really appreciate that. As we are not scam. Thanks!