Edit - 21.02.2019 - Scam Report Format:
- What happened::
I am waiting over a week for my bitcoin withdraw. They also refuse to answer my e-mails. My account is already verificated.
I made about 5 withdraws without problems before. Don´t use this exchange !
- Amount Scammed:
1.1532 Bitcoin
- PM/Chat Logs 1:
Vardy from Exrates
waiting 72 hours for the bitcoins withdraw
Dear Vardy,
its 72 hours now and I still didn´t receive my bitcoins.
Can you please carry out my requested withdraw.
With best Regards,
Yumei
Feb 15, 2019, 6:08 PM by Vardy
Thanks for using our 24-hour support chat, and please feel free to contact us again if any further questions occur. Have a good one!
--
Vardy
Vardy from Exrates
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On Fri, Feb 15, 2019 at 05:53 PM, "Vardy" wrote:
Hello! Welcome to Exrates customer support chat. Thank you for visiting our platform.
The request was forwarded to the financial department.
Our specialists will check the info and credit it manually.
On Fri, Feb 15, 2019 at 05:49 PM, "Yumei" wrote:
Hello, when I try to go to my withdrawals I see the message "withdrawals disabled".
And I requested a withdraw of bitcoins over 48 hours ago.
Can you please carry out my withdraw.
Best Regards,
Yumei
- PM/Chat Logs 2:
On Sat, Feb 16, 2019 at 06:58 PM,
Fwd: waiting 72 hours for the bitcoins withdraw
Dear Mr. Fang,
Dear Mr. Vladislav Postoupalski,
as I am not getting satisfactory response from the exrates support team regarding my bitcoin withdraw I requested 72 hours ago, I am trying to reach out for any CEO.
Can you please solve this issue.
With best Regards,
Yumei
Additional Notes: From the screenshots bottom window you can see that they also have disabled my withdraws.
Even if there would be anything suspicious with my account they have to answer my e-mails or try to reach me.
But they are:
1. not responding to my e-mails(I have send various to the support team and to the CEO).
2. disabling my withdraws although my account is verified
3. not approving my withdraws.