Hello everyone!

Hashflare has returned to bitcointalk! My name is Mark and it is possible that I have talked to many of you before when I was part of our tech support team. We know that at late our users have been having a lot of questions. We regularly cover them in our blogs and Telegram groups, but nevertheless, there are still many “gray areas” and misunderstandings left that need to be cleared up. So, let’s do that here together! And we will start with two of the most frequently asked questions:

1. My current balance is lower than the minimum withdrawal limit. How can I collect my funds then?

In order to do that, you will have to pass the second verification level and you can find information on how to do it in this FAQ article. Please make sure that all of the uploaded images meet the necessary requirements and all of the information is clearly visible, as well as that all of the information on your account matches the information on the uploaded identification documents. Not only will this facilitate the work of our KYC specialists, but will also help you verify your account on the first try.

2. For more than three months now, my balance has been standing still because the maintenance and electricity fees are “eating up” all of my earnings. For how much longer will this go on?!

This issue has definitely been the most painful one. The main reason for that is the steadily growing mining difficulty and you can find the graph displaying it here, for example. Using basic math, we can see that since the beginning of the year up to the time this post was written, BTC mining difficulty has increased by 3.6 times. Based on this, a hypothetical user will now earn 3.6 times less BTC for 1 hypothetical TH/s of SHA-256 than he/she would have earned in January 2018. MEF has been $0.0035 per every 10 GH/s for more than 1.5 years now, but as it gets deducted in BTC equivalent, the BTC/USD exchange rate directly affects the sum that gets deducted from your daily earnings.

If you are in need of some further clarification or answers to some general questions, do not hesitate to post them here! However, do bear in mind that all question concerning account issues, pending withdrawals, declined verification requests and other technical issues need to be addressed to our tech support team by sending them to support@hashflare.io or directly through Zendesk in your account panel (Help -> Contact Us). If such questions will be posted here, then they will be mercilessly deleted.


Official blog: https://blog.hashflare.io/
Official Telegram group: https://t.me/HashFlare_Eng