What kind of user support program are we talking about? How it works? Where I can get more detailed information about this, I heard it at the edge of my ear and I dont understand what was happening and why it was generally) I would be grateful for any answer.
After all, the main goal of such programs is directly the support of primarily personalized and first-class customer service, which in turn shows the level of professionalism, and the ability to not only provide their services, but also properly and efficiently serve their user / client so that I wanted to use this service again.
Therefore, each person chooses his own way, someone does not take this moment into account when creating the platform, as a result of which he soon suffers from failures and discontent on the part of the user