Every good business practice that I know of dictates that, in situation of crisis, you engage with your customers. You reassure them you're doing everything you can. You provide (honest) status updates. This brings confidence to customers and allows them to support you while you overcome the crisis. If that's what you actually intend.

But here we see nothing of this kind. No real communication. No real information about what happened. If you have a channel with the owners or managers, tell them they are doing it very wrong.