I started another thread on this, but wanted to share on this one. I experienced the same issue getting the withdraw cash from them, so I decided just to take the hit and buy back my bitcoins. I was able to lose almost nothing because there was a slight drop in price. I then immediately withdrew my bitcoins from them (just about 5 in total) and it's been 3 days and they aren't sending them. Others on the other thread say they have waited over a month. Support doesn't answer anything, and more people are starting to think they may be scamming. I don't like to throw around accusations, but if there is a legitimate technical reason for this, they should acknowledge it and tell people. After 3 days, I have heard nothing and have opened 3 separate support tickets.
Just letting others know what my experience is...
UPDATE 2/7... the BTC has been returned to my account, but it won't allow any to withdraw ...
Bitcoin withdrawals are temporarily disabled until the issue is solved, please see announcement...
Dear MtGox Customers,
In our efforts to resolve the issue being encountered by various bitcoin withdrawals, it was determined that the increase in the flow of withdrawal requests has hindered our efforts on a technical level. To understand the issue thoroughly, the system needs to be in a static state.
In order for our team to resolve the withdrawal issue it is necessary for a temporarily pause on all withdrawal requests to obtain a clear technical view of the current processes.
We apologize for the sudden short notice. All bitcoin withdrawal requests will be on pause, and the withdrawals in the system will be returned to your MtGox wallet and can be reinitiated once the issue is resolved. The trading platform will perform as usual for the needs of our customers.
Our team will resolve this problem as soon as possible and will provide an update on Monday, February 10, 2014 (JST).
We deeply apologize for the inconvenience caused, and thank you for your kind support and considerations.
Sincerely,
The MtGox Team