What happened:
06.12.18 I asked for withdrawal of 1900 usd. It wasnt carried out. I applied to the support.
The support answered:
Thanks for reaching out.
Due to intermediary banks withholding funds for an extended amount of time, we have halted all withdrawals at the moment.
We will have more information available regarding the situation on December 12.
We apologize for this inconvenience and appreciate your patience at this time.
Nothing had changed through December. The support just went on referring some problems with banks intermediaries. Then they suggested to wait for after the NY
Currently outgoing transfer are on hold. It will most likely not be available until after the New Years.
We apologize for the inconvenience.
January and February didnt bring anything. The same story about problems with banks intermediaries. When I asked for something more detailed about the issue the answer was
Support: We have been alerted that the funds were being held due to the fact that the regulators have placed our account on hold. This is not a usual occurrence, which is why it is taking some time to resolve.
Me: Where can I see an official text of this restriction?
Support: I cannot provide any official documents at this time. The information is business related.
Once we have more updates, you and all of our customers will be notified accordingly.
Thats the end. Btw, no warnings at their site. It looks absolutely working. So, be careful and do not deal with this company!!