What are you waiting for? I've already told you many times that we only recover accounts if we receive a Bitcoin signed message proving ownership. They cannot be faked and we can verify them unlike videos and screenshots.
The fact that he is a newbie maybe he doesn't know that thing... And maybe that's the reason why he's ignoring the suggestion, if not it is something fishy...
As for @bitmaster88 try to look at this,
READ IT VERY CAREFULLY AND UNDERSTAND WHAT IT SAYS. How to Sign A MessageThey do know what it is because I've already explained it to them many times. They can't sign a message because they used a service rather than a wallet. For some reason, they seem to think if they just keep on requesting the same thing over and over again they will get a different answer.