I used them many times to examine these charges. The user received a refund, and I did not see fraud in this, so I decided to check them out and was satisfied. I decided to try them for the reason that I found their rate more profitable. I do not see any problems with them, every exchange has problems, if we will try to avoid it, we will have nothing to use.
Use at your own risk,because already they has a problem with huge amount hold by them illegally,so when you are preferring this exchange for huge amount,make sure you can wait long time if there is any issues happened.
You can try our forum's currency exchange for converting your coins anonymously,maybe it will take few hours or days to find the trader but it is worth to wait than going for a risky exchange.