Lol, that is the biggest "I can do this all day" I have ever seen. "I get paid to do this, by all means continue" is literally the greatest boss move I have seen in here. I also thought you were partner or something because you are really just insanely professional, didn't know you were just a support employee, mate you are doing a job far far better than any support person I have seen, you run this topic like you own the website and act accordingly, kudos to you and you deserve every penny you take.

One more question before I go, I know you are support and probably do not posses that kind of information but will there ever be an update on the design? I know it doesn't have too much trouble but it would be nice to go into a better color scheme, these colors just screw my eyes so much I try to not look at the theme and focus on the buttons I need to click right away. At least an option for a darker theme would be awesome.