Let's make it simple, if you don't see your address in the blockchain that means you will not receive any.
Coins.ph is a trusted platform but the sending platform is quite new to me, it's not popular here in the forum IMO, I'm afraid you got scam.
UPDATE
nag email sakin ang sender platform
At sabi irerecheck nila at irerevert
I dont know po kung ano ibg nilang sabihin sa revert
Nababawi pa ba ang nasend na?
They are just fooling around, no way transaction can be reverted, BTC is non reversible.