After two years dealing with this bank I can confirm that this is a SCAM.
Are you going to leave it at that or share a bit more detail?
I've never really understood what they're about. No one ever mentions them yet they lay on things like that ghastly sounding blockchain cruise which must've cost a substantial amount.
They wanted to be one if the first cryptobank with a wallet, a card, and a built-in exchange, mobile app, etc. But I have never seen them popular around the crypto community, a lack of marketing strategy I suppose.
The few times I have seen them mentioned here it was about not happy with it.