i think the betlake team is hearing the suggestions posted by members of the community.
They did actually that's why we are seeing some changes or improvement, but the question here is how trusted this site is.
I have not seen any feed back from gamblers, and they have no running promotion yet AFAIK.
i hope they will be active in answering their clients' issues all throughout and not only in this early stage.
It's important if they want to succeed, but the first thing they need to do is to attract gamblers which is the hardest part since the competition is getting bigger.