Both are very important, but retention is probably the thing we have to consider more seriously as it is very hard to get back the costumer that has left you, thus we have to probably pay more attention to that. But no doubt that both are very important and must me taken into consideration
I met many services I need being down lately. First of all, matchesfashion, wanted to buy new sneakers there, then i have heard of Apex Legends being down (and impressed with your contest in here). Probably I can somehow connect it with people starting buying more via the Internet. Number of people keep growing here. And this happens in all the countries. What are your thoughts on that?
Is there so much downtime with all these websites? I usually don't have any issues or at least I don't perceive it that way.