Your zero fee offer is spot on. It is a real pain when rapid trading and impossible to get a sum. I really would like to see how you are going to manage to provide instant withdrawals, sounds exciting. But the real winner is, believe it or not, 24/7 telephone support. If you really pull that off, you'll be the first exchange. Just as a side note, that can also be chat support. It is usually more practical than phone support, I think.
As you know there is an ongoing talk about a possible economic crisis with ramifications including a loss of value in fiat currencies, especially for EURO because of vulnerabilities regarding eurozone. Some thinks that this might lead investors to cryptocurrency. Considering the whole thing can occur anytime, the sooner you open the exchange the better.
Hi, thanks for your support. Regarding your questions:
Instant withdrawals: We've noticed that several of our colleague exchanges process withdrawals in batches for a variaty of reasons. Looking at the fragmented prices of assets in crypto, a manner of trading is making arbitrage trades. Often times, the window of opportunity is reduced or disappears completely when withdrawals are processed in batches every N minutes. We wish to solve this for those who make money using this trading technique.
Regarding telephone support: yes it is definitely going to be a challenge. Luckily the founders have tons of experience in running a service organization and we're currently scouting for service professionals behind the scenes. Having said that, we believe the following holds true: IT companies (and let's face it, crypto is applied information technology) need not be big in order to have a big impact. The same goes for service. If we need 50 people in our service teams, we've messed up. Either our systems don't work, or we're not clear in the user interaction with our product/service.
When it comes to the economic climate: we'll see. We have our opinions on it, but nothing rooted in fact. What we can share is that we definitely believe that the future is in cryptocurrencies - just not as quickly as people (including ourselves) would like to see. As with the rise of the Web/Internet, society will need to carefully transition to it. Money is at the basis of everything we do and don't do in the world, so the impact could arguably be bigger than the rise of the Web.