Well I can tell you what the problem was.  It was a "dupe" when you withdrawl.  Say you withdraw 1btc,  so everything goes good then 2 appear in your site wallet.  then you can xfer the 2 to your wallet. then 4 appears. etc etc.  So, it was a problem on the sites end.  They fixed it when we were talking about the problem and he saw it.  I guess he did an audit and saw some were missing.